Grouped the way the report is. Your report leaves out any check that cannot apply to your business, and lists any that did not finish, with the reason.
Technical Health
Loads fast, works on a phone, secure, and says what you do and where.
Site health
Secure connectionA valid security certificate (the padlock in the browser), no script, style file or frame on your homepage asked for over the old unsecured connection (plain http), which browsers block, and the plain http version of your address sending visitors on to the secure https one. Images asked for over http are switched to https by browsers, so they are noted, not counted.
One address for your siteAll four ways of typing your address (with and without www, with http and with https) landing on one final address, each in at most two jumps.
Search engines allowed inNothing in your site's robots file (the file that tells search engines where they may go) blocking your main pages.
Sitemap present and workingA sitemap that exists, and at least 9 of every 10 pages we tried from it (up to 20) actually loading.
Nothing hidden by mistakeNo 'do not index' tag on your main pages, and no page whose preferred-address tag names a different page or another website in its place.
Broken linksZero broken links between your own pages in the ones we checked. What your 'page not found' page shows is noted under this check but does not decide it.
Headings in orderA main heading on each page we read. Extra main headings and skipped heading sizes are listed as notes and do not count against you.
Page titles and descriptionsA title of up to 70 characters and a description on each page we saved, none of them repeated on another page. A description longer than 160 characters is noted, not counted against you, since Google only shortens it.
Image descriptionsAt least 9 of every 10 content images (32 pixels or larger) carrying a description behind them (alt text). An image marked as decorative with an empty description counts, since that is the correct markup for decorations; an image with no description at all does not.
PlatformWhich website platform your site runs on. There is nothing to pass or fail here.
Visitor tracking installedA tool that counts your visitors installed on your homepage: Google's free visitor tracking (Google Analytics or Google Tag Manager), or another visitor-counting tool.
Speed
Loads fast on a phoneYour site's main content appearing within 4 seconds on Google's phone speed test, which loads the page on a simulated phone over a slow mobile connection. Google puts anything over 4 seconds in its slowest group.
Page weightThe homepage on a phone weighing 3 MB or less in total, with its biggest image at 300 KB or less.
Phone
Works on a phoneA homepage set up to fit a phone screen with no sideways scrolling, fewer than 5 buttons or links too small to tap, and most of the reading text at least 14 pixels tall on a phone.
Tap to call on a phoneA tap-to-call link or button visible in the first screen on a phone.
Call to action on a phoneThe first call or contact button visible in the first screen on a phone.
Form usable on a phoneOn the phone version of your home page: contact form fields at least 44 pixels tall, each with a label that stays on screen while typing.
Search
Estimated search visitorsAn outside estimate of visitors from search this month. There is nothing to pass or fail here; it is shown for reference and not counted as passed or failed.
Keywords you rank forHow many searches your site shows up for, grouped by position on the results page (an outside estimate). There is nothing to pass or fail here; it is shown for reference and not counted as passed or failed.
Pages that bring visitorsThe pages estimated to bring the most visitors from search (an outside estimate). There is nothing to pass or fail here; it is shown for reference and not counted as passed or failed.
Keywords competitors have and you don'tSearches about your trade where a competitor is on Google's first two pages and your site is not (an outside estimate; the search counts are national, not local). There is nothing to pass or fail here; it is shown for reference and not counted as passed or failed.
Ranking for buying termsYour site in the top 10 results or in the three map spots on the results page for at least three ready-to-buy searches, such as '<service> <town>', cost, near me or emergency, each searched on a desktop from one point on the map.
Authority
Sites that link to competitors but not youWebsites that link to both of your competitors, from an outside link index (an estimate), where that index shows no link to your site. We leave out sites the index rates under 100 of 1000 for strength or does not rate, sites it rates 20 or more out of 100 on its spam scale, sites whose home page did not open when we tried it or sends visitors to another website, your own and your competitors' sites, and sites whose home page already has a link to your site. When no site meets that bar we say so rather than list weak ones. This is a list, not a pass or fail.
Local Presence & Reputation
Your Google listing, your reviews and your replies. Where most local jobs are won or lost.
Proof
Reviews shown on your home pageCustomer reviews or a review feed shown on your home page, with a link to where they came from. A review count or star rating counts only next to that link.
Listings
Same name, address, phone everywhereYour business name, address and phone number matching across your Google listing, your website (as printed and in its code) and Yelp, wherever we could read them, with at least two of the three compared.
Reviews
You reply to bad reviewsAn owner reply on at least 80 percent of the 3-star-or-lower reviews from the last 12 months.
New reviews in the last 90 daysAt least five new reviews in the last 90 days.
Easy to leave a reviewA link on your site to your Google review form (or another review site's), or a 'leave a review' link.
Search
Your name on GoogleWhen someone searches your business name: Google's information panel for your business, linking to your site, or your own site in first place with no directory above it.
Google profile
Listing category, hours and descriptionA main category that names your trade, business hours and a description all filled in on your Google listing. A category we cannot match to a trade is named, not judged.
Photos on your listingAt least 25 photos on your Google listing.
Services listed, booking linkAt least three services named on your Google listing. If your website takes online bookings, a booking link on the listing too (its Book online link or appointment link, going to a booking service or a booking page, not a home or contact page or a social or directory page). If your website doesn't book online, a missing booking link is a note, not a fail.
Posts on your listingA post on your Google listing in the last 30 days.
Duplicate listingsNo second Google listing with your name and phone number at your own address; a second location at a different address is allowed.
You own your Google listingYour Google listing shown as claimed by its owner (the claimed flag in Google's business data for your listing).
Map pack
Who holds the map packYour business in the top three of the map box when we search Google for your main service and your city from the map pin on your listing.
SEO & AEO
Where you rank for the jobs you want, and what AI search says when someone asks who to hire.
Publishing
How often you publishAt least one article published in the last 90 days. When there is none, we say how long ago your newest article was.
Quality of what you publishA typical article length of at least 600 words, with at least 7 in 10 of the articles we sampled answering their own title and linking to a service page.
Content freshnessOf your articles older than two years, fewer than half left without an update since.
Organized by topicYour articles sorted into at least two categories holding two or more articles each, not counting a catch-all such as 'Blog' or 'Uncategorized' or one category holding more than 80 percent of them. Off WordPress, the category or topic pages your site lists are counted the same way.
Big questions
You talk about costAt least one page all about cost, price or financing, reachable from the menu, a hub page or the sitemap.
You talk about problemsAt least one page all about what goes wrong or the warning signs to watch for.
A page that helps buyers compareAt least one page that helps a buyer choose: a comparison of options or brands, repair versus replace, your own review of a product or brand you install, or a best-of list with your picks.
Service pages
A page for your own cityA page on your site whose address or title names your own city; nearby areas without a page are listed as opportunities.
People
The owner or technician is the authorThe named author on your articles listed on your team page as an owner, technician or manager.
Proof
Your own photos and job dataNo more than 40 percent of content images coming from stock-photo sites, and a project gallery or job-story page linked from the homepage or a service page.
Outside validationAt least one award, press mention, trade-association membership or manufacturer program (such as GAF Master Elite) on the pages we opened, with a link that backs it up.
Trust basicsA street address (or, if Google lists you as a service-area business, the city you serve), a phone number and a privacy policy link on your homepage, contact page and About page, plus a licence number where your trade is licensed statewide (plumbing, electrical, heating and cooling in most states); otherwise a missing licence number is noted, not counted against you.
Authority
Sites linking to youHow many other websites link to yours, and how strong your site rates, as an outside data source estimates them. Many of the sites in such a count are low-quality or spam sites, and the free check does not read each one, so there is nothing to pass or fail here; it is shown for reference and not counted as passed or failed.
Site health
Code that tells Google about your businessIn the code behind your pages, in the format Google reads: a business-details block on your homepage with your type of business, your name, and your phone or address; at least three kinds of detail blocks (for example business, services, page breadcrumbs), every one readable; and at least one area you serve and one service you offer named in the business block.
AI search
Questions we asked AIThe questions we wrote for your trade and town and put to Perplexity, kept only when real people across the US search for that service (the search counts are national, not local). There is nothing to pass or fail here.
PerplexityYour business named in every answer when we asked Perplexity each of our questions about who to hire three times. The question that asks about you by name is not counted here.
Competitors mentioned by AIHow often your two competitors are named in the words of the same AI answers, and, apart from that, how often their websites were in the list of sources the AI gave. There is nothing to pass or fail here.
What AI gets wrong about youNothing AI says about your business that contradicts a fact we verified, such as your address, phone, services or hours.
Readable by machinesAt least 70 percent of your page text still there when scripts are turned off.
AI crawlers not blockedNone of the crawlers that fetch pages for AI answers (OAI-SearchBot, ChatGPT-User, Claude-SearchBot, Claude-User, PerplexityBot, Perplexity-User and Google-Extended) blocked in your site's robots file. Blocks on the training-only crawlers GPTBot and ClaudeBot are shown but not failed. We read the file only; what your server or firewall does to a real crawler is not tested. Other AI crawlers are not checked.
Listed or mentioned elsewhereAt least two results in one Google search that list or mention your business on Reddit, Nextdoor, Yelp or YouTube: the name has to be in the result's title (or, for Reddit and YouTube, in the text Google shows under it), a listing in your city or a nearby town we searched counts once per site, and videos you uploaded yourself do not count.
Buyer Intent & Conversion
Can a visitor understand, price and book you in five seconds, on a phone?
Homepage
Clear in five secondsA headline that names the service and the area, a call or contact button (or a tap-to-call number) in the first screen, and page copy that does not talk mostly about the business (more than twice as many 'we' and 'our' as 'you' and 'your').
Easy to find what you offerA link to your services in the main menu. Whether the menu also links to pricing or articles is noted, not counted against you.
Self-service
Can they price it themselvesAt least two real prices (or a price range), or a working cost estimator, on your pricing page or any other page we saved.
Can they pick the right optionA comparison table, a pick-your-tier page, or a quote builder that helps a visitor choose the right option.
Can they book a time onlineA real online booking tool on any page we saved: a scheduler built into the page, or a booking link that goes to a known booking service. A 'Book now' button with nothing behind it does not count.
Conversion
Ways to reach youA tap-to-call phone link on your main pages, and a main contact form of 6 questions or fewer (questions marked optional are not counted) or an online booking tool. Whether you also offer live chat, a text-us link or a stated reply time is noted, not counted against you.
Own your customer listAn email or text-message sign-up on the site: a newsletter, tips, offers or reminders form, or a sign-up box from an email-list service built into the page. A quote form does not count.
Financing offeredFor roofing, heating and cooling, solar, windows and doors, flooring, remodeling, concrete and driveway, and fencing only: wording about financing, monthly payments, 0% APR or a payment plan, a link to a financing page, or a link or embed from a lender (Synchrony, GreenSky, Wisetack, Hearth, Service Finance, Mosaic, Sunlight, Affirm, Acorn) on any page of your site except blog posts. For other trades this check does not apply.
24/7 or emergency service shownFor plumbing, heating and cooling, electrical, roofing, water and fire damage restoration, locksmith, garage door, pest control and wildlife removal only: 24/7, 24-hour, around-the-clock, emergency or same-day service stated on your home page (a customer's review or a blog post does not count). If your home page says 24/7, the weekly hours on your Google listing must say open 24 hours every day; if they say anything else, that is a miss. For other trades this check does not apply.
Service pages
Service pages that sellEach of your top three service pages with at least 300 words and a call or contact button in the page itself.
Site health
Usable for everyoneGoogle's accessibility check at 90 or higher (out of 100), and a visible outline on at least 80 percent of the buttons and links when moving through the page with the keyboard.
Trust & Proof
Real photos, real people, and video that answers the questions customers ask.
Video
Videos on your siteAt least one video you can play (an embedded video player or a video file) on any of the pages we saved from your site. A muted background clip that loops does not count.
Brand Credibility
The signals that tell a buyer real people are behind the business.
People
Real authorsAt least one author page with the author's photo, and a byline that links to the author on at least 7 in 10 of the articles we opened.
About page that says who you areAt least three of these four on your About page, homepage and contact page: years in business or founding year, named team members with photos, your address (or, if Google lists you as a service-area business, the city you serve), and real numbers such as jobs completed.
Proof
Licensed or insured shownWording on any page of your site except blog posts that says you are licensed, insured or bonded (such as "licensed and insured", "fully insured" or "liability insurance"), or a licence number. Any one of them is enough, and a customer's review does not count. Trust basics asks separately for a licence number where your trade is licensed statewide.
Social
Your profilesYour own profiles on at least two of Facebook, Instagram, LinkedIn, TikTok, Nextdoor, X or Pinterest, linked from your site (or named in your site's code). No one platform is required. A Facebook link that opens no page, or a website builder's placeholder link, is not counted.
Same name everywhereThe name on your Google listing on your Facebook and Instagram profiles, the ones we can read without logging in.